Privacy Policy

Norvee Clothing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

​

1. Information We Collect

We may collect and process the following types of information:

a. Information you provide directly
   •    Name
   •    Shipping and billing address
   •    Email address
   •    Phone number
   •    Payment information (processed securely by third-party payment providers; we do not store card details)
   •    Any information provided when contacting customer support

b. Information collected automatically
   •    IP address
   •    Browser type
   •    Device information
   •    Website usage data (pages visited, time spent, referral source)
   •    Cookies and tracking technologies (see section on Cookies)

c. Information from third parties
   •    Payment processors (e.g., Stripe, PayPal)
   •    Delivery providers
   •    Advertising partners (e.g., Meta Ads, Google Ads – if used)

⸻

2. How We Use Your Information

We use the information we collect for the following purposes:
   •    To process and fulfil orders
   •    To provide customer service
   •    To send order updates and service communications
   •    To manage your account (if applicable)
   •    To improve our website and user experience
   •    To personalise marketing communications (with your consent where required)
   •    To prevent fraud and maintain website security
   •    To comply with legal obligations

⸻

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:
   •    Contract – processing your order and delivering products
   •    Consent – email marketing, cookies (where required)
   •    Legitimate Interests – website analytics, fraud prevention
   •    Legal Obligation – record-keeping, tax compliance

⸻

4. How We Share Your Information

We may share your information with trusted third parties, including:
   •    Payment processors (for secure transactions)
   •    Courier and shipping companies (for order delivery)
   •    Email service providers
   •    IT and security service providers
   •    Advertising and analytics platforms

We do not sell your personal data.

⸻

5. International Transfers

Some of our service providers may transfer data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
   •    UK adequacy regulations
   •    Standard Contractual Clauses (SCCs)
   •    Other legally approved mechanisms

⸻

6. Data Retention

We keep personal data only as long as necessary to:
   •    Fulfil your orders
   •    Meet legal, accounting, or reporting obligations
   •    Resolve disputes or enforce agreements

Typically, order information is retained for 6 years for tax and accounting purposes.

7. Cookies

Our website uses cookies to:
   •    Improve functionality
   •    Remember your preferences
   •    Analyze site traffic
   •    Enhance security
   •    Provide targeted advertising

You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us.